Shipping Policy

Effective Date: June 21, 2026

Thank you for shopping with TheDealDock. Please read our Shipping Policy carefully before placing your order.

Processing Time

• Orders are typically processed within 5 to 10 business days after payment has been successfully received.

• Processing times may be extended during holidays, peak shopping seasons, product launches, or unforeseen circumstances.

• Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times are provided for reference only and are not guaranteed.

Actual delivery times may vary depending on:

• Customer location

• Shipping carrier

• Customs processing

• Weather conditions

• Public holidays

• High shipping volumes

• Other events beyond our control

Shipping Charges

Shipping charges are calculated at checkout unless otherwise stated.

Any customs duties, import taxes, VAT, brokerage fees, or other government charges are the responsibility of the customer.

Order Tracking

Tracking information will be provided when available after your order has been shipped.

Some shipping methods may not include tracking.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

TheDealDock is not responsible for:

• Incorrect or incomplete addresses

• Failed delivery attempts due to customer error

• Orders returned because of an incorrect address

If an order is returned to us, additional shipping charges may apply before it can be reshipped.

Delivery Delays

TheDealDock is not responsible for shipping delays caused by:

• Shipping carriers

• Customs inspections

• Severe weather

• Natural disasters

• Labor strikes

• Government actions

• Pandemics

• Any other circumstances beyond our reasonable control

Delivery dates are estimates only and do not constitute a guarantee.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility transfers to the customer.

TheDealDock is not liable for lost, stolen, or misplaced packages after confirmed delivery.

Customers are encouraged to contact the shipping carrier directly if they believe a package has been lost or stolen.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number

• Clear photographs of the damaged item

• Photos of the shipping box and packaging

Claims submitted after 48 hours may not be eligible for review.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability.

You will not be charged additional shipping fees for split shipments unless otherwise stated.

Order Refusal

If a shipment is refused by the customer or cannot be delivered due to customer error:

• Original shipping charges are non-refundable.

• Return shipping costs and any carrier fees may be deducted from any eligible refund.

Right to Refuse Service

TheDealDock reserves the right to cancel, refuse, or delay any shipment if we suspect fraud, unauthorized transactions, pricing errors, or circumstances that may place our business at risk.

Contact Us

If you have questions regarding shipping, please contact us at:

Email: thedealdock.com@gmail.com